Integrating Facebook Lead Ads with your Progreda account can significantly enhance your lead management process by automatically capturing leads and syncing them into your system. However, like any integration, issues may arise.
This guide will walk you through the steps to troubleshoot common problems when Facebook Lead Ads aren't syncing correctly with Progreda.
Why Are My Lead Ads Not Making It Into My Sub-Account?
If your Facebook Lead Ads are not syncing with your Progreda system, there may be
several reasons. Let's walk through each possible cause:
1. Check Facebook Page Admin Role
Problem: You need to ensure you're an admin of the Facebook page linked to your ads.
Solution: Verify that the user account connected to the Progreda integration is an admin of the Facebook Business page. To add or verify this, follow these steps:
Navigate to the Facebook Business Settings.
Ensure that the Facebook page you want to integrate has an admin role assigned to your account.
2. Verify the Correct Facebook Lead Ad Form is Selected
Problem: The wrong lead form may have been selected in your Facebook Ads Manager.
Solution: Go to the Ads Manager and confirm that the correct Facebook Lead Form is selected. Then, in the Progreda system, check under Settings > Integrations > Facebook Form Field Mapping to ensure that the form is properly mapped and appears with a blue checkmark.
3. Check the Access Permissions for LeadConnector
Problem: LeadConnector might not have the necessary access permissions to retrieve leads.
Solution: Follow the steps mentioned in the LeadConnector access section.
How to Integrate Facebook Leads Using a 3rd Party Service (Pabbly Connect or Zapier)
If you're using Pabbly Connect or Zapier to integrate Facebook Leads with your Progreda account:
Connect your Facebook Ads Account with the Integration Tool:
Ensure that Facebook Ads is properly linked in the integration tool (Pabbly Connect or Zapier).
You will need to connect Facebook Lead Ads to the tool and map the form fields correctly for seamless lead syncing.
Check Lead Mapping in Progreda:
Navigate to Settings > Integrations > Facebook Form Field Mapping and ensure that the required fields from Facebook Lead Ads are mapped correctly to your Progreda’s contact fields.
Test the Integration:
Use the Facebook Lead Ads testing tool to ensure leads are being captured. If leads are still not syncing, verify the connection using the Facebook lead testing tool: Facebook Leads Ads Testing Tool.
A Facebook Token Has Expired In a Sub-Account: Why Does This Happen and How to Fix It?
Why It Happens:
Facebook tokens naturally expire after a certain time. This could also happen if there’s a change in password or if someone de-authorizes the app, logs out of Facebook, or alters page permissions.
How to Fix It:
Reconnect Facebook in Progreda:
Go to Settings > Integrations in your Progreda account.
Click Disconnect next to the Facebook icon to disconnect the expired token.
Reconnect by clicking Connect and log in with the Facebook account that manages the page you want to link.
Select the Facebook page and complete the reconnection process.
Check if You’re Logged Into the Correct Facebook Account:
Ensure that the correct Facebook account is being used for the integration.
Common Errors
1. Page Quality Issue
Problem: This error can occur if the Facebook page has quality issues, such as being flagged by Facebook.
Solution: Raise a support ticket with Facebook Support to resolve this issue. Go to your page on Facebook and use the support link to open a support ticket.
2. Permission Issue
Problem: Missing permissions may prevent Facebook Lead Ads from syncing.
Solution: Use the Facebook lead ads testing tool to check for missing permissions. Check if the appropriate permissions are enabled for the page, Instagram, and Ads account.
3. Instagram Not Syncing All Messages
Problem: Instagram messages may not sync correctly due to settings in Progreda.
Solution: Ensure that Instagram is properly connected to the Facebook page and that messaging is enabled.
4. Leads Not Syncing
Problem: Leads might not be syncing if the business settings are misconfigured.
Solution: Check the Ad Account settings, ensure the Page Admin matches the Ad Account Owner, and check the Lead Access Permissions.
How to Connect Instagram to the Facebook Page or Verify It is Connected
To connect Instagram to your Facebook page, follow these steps:
Log in to Facebook and go to Pages in the left menu.
Select the Facebook page you want to connect Instagram to.
Click on Settings > Linked Accounts > Instagram.
Follow the prompts to connect your Instagram account.
Verify that Instagram is connected properly by checking if it's listed under Linked Accounts.
If Instagram is not listed, follow the steps above to ensure that it is properly connected.
Missing Pages
If you're unable to locate your Facebook Page in Progreda's dropdown:
Problem: Missing Pages could happen if the page is not assigned to the correct user role or if permissions have been modified.
Solution: Verify that the page has the correct admin or employee permissions and ensure that the Facebook page is visible in your Business Manager.