Q1: How do I attach Custom Values URLs to SMS messages?
A: Attaching custom values to SMS messages is a straightforward process. Follow these steps:
1. Set up your custom value URL:
Navigate to your settings and find the Custom Values section.
Click + Add Custom Value, and then input the MMS URL you wish to use.
2. Attach the custom value in your workflow:
Open the workflow where you want to send the MMS.
Locate the step where the MMS message is triggered, and paste the custom value URL as an attachment.
Q2: What is the maximum MMS size when sending SMS messages?
A: Different carriers have specific size limitations for MMS messages. Be sure to check these requirements before sending MMS messages to avoid issues. Here's a quick guide:
AT&T: 0.6 MB
Sprint: 1.4 MB
T-Mobile: 1.5 MB
Verizon: 0.675 MB
Q3: What file types are supported for MMS when sending via SMS?
A: When sending MMS messages, these are the supported file types:
JPEG
PNG
GIF
Tip: Ensure the file is in one of these formats before uploading it to the MMS URL.
Q4: My custom value is not working when the message is sent. What should I do?
A: If your custom value isn't working as expected, follow these troubleshooting steps:
Check for spaces in your custom value URL:
Sometimes, extra spaces can cause issues. Test this by adding the custom value to a dummy funnel and previewing the page. If the MMS appears correctly, the custom value is working fine.
Ensure the MMS URL meets the carrier's size requirement:
Check the MMS size limits based on the carrier (refer to the previous question for the size limits). Ensure your MMS file does not exceed the limit for the carrier you're sending to.
Q5: How do I know if my custom value meets the carrier's size requirements?
A: To avoid issues, always verify the size of the MMS file before sending it. If the file exceeds the carrier's size limit, it will fail to deliver. Use the size limits mentioned earlier to ensure compliance.