The WhatsApp Coexistence feature allows businesses to integrate their WhatsApp Business App with Progreda while maintaining access to both platforms. This dual-platform functionality enables businesses to manage messages, sync contacts, and streamline customer interactions efficiently.
This guide explains how to set up and use this feature, highlighting its key benefits, step-by-step instructions, and important considerations for a smooth experience.
Key Features and Benefits
Dual-Platform Flexibility – Continue using WhatsApp Business App while leveraging advanced Progreda features.
Seamless Chat Syncing – Import up to six months of chat history and contacts into your Progreda account for a unified communication experience.
Enhanced Messaging Capabilities – Utilize bulk messaging, automations, interactive templates, and voice notes to engage with customers effectively.
No Service Disruptions – WhatsApp Business App remains fully functional during and after integration.
Improved Customer Engagement – Customers can message your business on WhatsApp directly from your Facebook Page.
How to Link Your WhatsApp Business Account to a Facebook Page
To connect your WhatsApp Business account with your Facebook Page, follow these steps:
Prerequisites:
A Facebook Page for your business.
A WhatsApp Business App account with the latest updates installed.
Business Tip: Connect your WhatsApp Business account to your Facebook Page so customers can message you instantly on WhatsApp with just one click.
Step-by-Step Guide:
1. Open the WhatsApp Business App.
2. On Android, tap More Options; on iPhone, tap Settings.
3. Navigate to Business Tools > Facebook & Instagram.
4. Tap Facebook > Continue, which will redirect you to Facebook login.
5. Enter your Facebook account credentials and tap Log In.
6. Select the Facebook Page you want to link and tap Connect WhatsApp.
7. If you do not have a Facebook Page, follow the prompts to create one.
8. Once linked, a WhatsApp button will appear on your Facebook Page.
9. Confirm the connection in the WhatsApp Business App.
How to Sign Up for the WhatsApp Coexistence Feature
Step-by-Step Guide:
1. Go to Settings > WhatsApp > Sign Up with Facebook.
2. Proceed with the Signup process and follow the prompts.
3. Choose Connect your account and enter the necessary details.
4. Select Connect your existing WhatsApp Business App for integration.
5. Enter and confirm your WhatsApp Business phone number.
6. Grant permissions to sync contacts and chat history from WhatsApp.
Import contacts and up to six months of chat history from the WhatsApp Business app to LeadConnector. Before you proceed, please update the app to the latest version.
7. Scan the QR Code sent by the official WhatsApp business message.
Look for a message from the official Facebook business account and tap Scan QR code
8. Once scanned, the WhatsApp Business account will be fully integrated, enabling synchronization with Progreda.
Important Notes & Limitations
WhatsApp Business App must remain open during the synchronization process.
Only one phone number can be linked per account under the coexistence model.
Template messages cannot be sent via WhatsApp Business App; they must be sent through Progreda.
Your WhatsApp Business profile can only be managed within the app, not from Progreda.
Unsupported Countries for WhatsApp Business Accounts
WhatsApp Business accounts do not support phone numbers from the following regions. Businesses operating in these areas may need alternative solutions.
Unsupported Countries:
Australia
India
Japan
Nigeria
Philippines
Russia
South Korea
South Africa
Turkey
Unsupported Regions:
European Economic Area (EEA)
European Union (EU)
United Kingdom (UK)
How Contacts and Conversations Sync
The synchronization of contacts and conversations typically takes 4 to 6 hours, depending on:
The number of conversations in your WhatsApp history.
The total number of contacts in your account.
Once completed:
Conversations will be available under the Conversations tab in Progreda.
Contacts will be listed under the Contacts tab.
Contacts synced from the WhatsApp Business App will be labeled as "Created by WhatsApp."
Best Practices for Smooth Syncing:
Keep the WhatsApp Business App open during synchronization.
Ensure a stable internet connection to avoid disruptions.
Allow full data transfer permissions when prompted.
FAQs
Q: What is the WhatsApp Coexistence feature?
The WhatsApp Coexistence feature allows businesses to continue using their WhatsApp Business App account while leveraging LeadConnector’s advanced CRM tools powered by the WhatsApp Cloud API.
Q: What version of the WhatsApp Business App do I need?
You must have WhatsApp Business App version 2.24.17 or later.
Q: Is linking my WhatsApp Business account to a Facebook Page required?
Yes, you must link your WhatsApp Business account to a Facebook Page to enable this feature.
Q: Can I use this feature if I’ve previously integrated with LeadConnector?
No, if you have already integrated with LeadConnector, you’ll need to delete your existing WABA account, reinstall the WhatsApp Business App, and sign up again.
Q: How do I connect my WhatsApp Business account to a Facebook Page?
You can follow the step-by-step instructions in the article to link your accounts through the WhatsApp Business App.
Q: Can I send template messages through the WhatsApp Business App after integrating with Progreda?
No, template messages can only be sent through the CRM, not directly from the WhatsApp Business App.
Q: Can I manage my WhatsApp profile within Progreda?
No, your WhatsApp profile can only be managed through the WhatsApp Business App.
Q: Who is the Coexistence Feature designed for?
This feature is ideal for businesses that primarily use the WhatsApp Business App but need advanced tools to scale conversations, manage leads, handle payments, and streamline shipping processes.
Q: Is there a limit to the number of marketing messages a business can send via Cloud API under Coexistence?
Yes, standard WhatsApp messaging limits apply. You do not need Business Verification to exceed the 250 business-initiated conversations per 24-hour limit. Businesses that initiate 1,000+ conversations in a 30-day period using high-quality templates may qualify for an increased limit upon WhatsApp’s review.
Q: If I have a Meta Verified blue badge in WhatsApp Business App, will it transfer when I connect to a partner platform?
No, at this time, the WhatsApp Coexistence feature does not support transferring blue badge verification between the SMB app and the Cloud API.
Q: Why is my country not supported for WhatsApp Business accounts?
WhatsApp restricts certain country codes due to regulatory and compliance requirements. If your country is unsupported, you cannot register a WhatsApp Business account with a number from that region.
Q: Can I use a phone number from a supported country while operating in an unsupported region?
Yes, you can register a WhatsApp Business account with a phone number from a supported country and use it in an unsupported region. However, you must comply with local regulations and WhatsApp’s policies.
Q: Do I need admin access to enable the Coexistence Feature?
Yes, in most cases, only users with admin privileges can enable or modify this setting.
Q: Will enabling the Coexistence Feature affect my existing configurations?
No, activating this feature will not overwrite or disrupt your existing settings—it simply allows additional functionalities to coexist.
Q: Can I keep the same phone number when migrating from the WhatsApp Business App to the Business Platform?
Yes, businesses can retain their existing phone numbers during the migration process, ensuring seamless customer communication.
Q: How long does the onboarding process take?
The onboarding duration varies depending on business requirements, but it typically takes a few days to a week.