Telephony Charges Explanation
This documentation aims to clarify the telephony charges at Progreda to ensure transparency in billing for users.
Understanding Progreda Telephony Charges
Subscription Fee
The subscription fee (essential, platinum, or diamond plan) grants access to the Progreda platform and its features.
Monthly subscription fees range from $199 to $749, depending on the plan chosen.
Telephony Charges
Telephony charges cover phone calls, SMS, and email usage beyond the subscription fee.
Complimentary telephony credits are provided monthly based on the plan chosen (essential: $20, platinum: $50, diamond: $150).
Usage exceeding the credits results in the remaining balance being charged to the user's card.
Billing Details
Credits do not roll over to the next month.
Rates for services: https://progreda.com/terms
Additional fees may apply for services like call recordings, caller ID, and SMS carrier fees.
Checking Billing
Users can view their billing details in their account settings under company billing.
Detailed transactions, charges, and remaining credits can be monitored to track usage and charges accurately.
Support
For further assistance or inquiries, users can access 24-7 live chat support or refer to the help library for FAQs, articles, and training videos.
It is recommended to utilize the complimentary credits before the billing cycle to avoid additional charges.
By understanding the distinction between subscription fees and telephony charges and monitoring billing details, users can manage their usage effectively and avoid unexpected costs.