Effective communication is the backbone of any business, and with the Group Chat feature, users can engage in collaborative conversations with multiple contacts in a single thread. This feature allows for faster coordination, clearer communication, and improved client engagement, all while on the go.
Availability:
LeadConnector v3.95.0 and above
Key Features and Benefits:
Collaborative Conversations: Engage multiple clients, team members, or stakeholders in one chat. No more switching between individual threads.
Streamlined Communication: Share updates, coordinate tasks, and keep everyone on the same page instantly.
Improved Client Engagement: Personalize your conversations by grouping related contacts like teams, departments, or families in one thread.
Mobile-First Convenience: Start, manage, and participate in group chats directly from your mobile device—anytime, anywhere.
How to Use Group Chat:
1. Open Conversations: Launch your mobile app and navigate to the Conversations tab.
2. Tap the + Icon: Click the floating “+” button to start a new conversation.
3. Choose Group Chat: Select “Group Chat” as the conversation type.
4. Add Members: Pick multiple contacts from your contact list to form the group. You can also include your own number to participate.
5. Start Messaging: Begin chatting instantly with everyone in the group, all in one thread.
Availability on Desktop and Mobile
Group chat was initially available on desktop, but it is now also accessible on mobile devices. Users can initiate group chats from both platforms, making it more versatile for team and client communication.
Inbound Group Chat
Currently, inbound group chats may not allow users to be added automatically to the conversation.
White Label Users
White label users must manually click a button to receive the latest group chat. This process does not occur automatically and requires intervention to ensure proper access.
Pro Tips:
Group Organization: To keep conversations organized, consider using group chat for specific teams or departments, ensuring relevant discussions stay focused.
Task Management: Use group chat to quickly share tasks and updates, improving team efficiency and collaboration.
FAQs:
What is the Group Chat feature?
It allows users to communicate with multiple contacts in a single thread, making collaboration faster and more efficient.
How do I create a Group Chat?
Open the Conversations tab, tap the “+” icon, choose "Group Chat," add contacts, and start messaging.
Can I add multiple people to a Group Chat?
Yes, you can add as many contacts as needed to the conversation, creating a dynamic group discussion.
Is this feature available on all devices?
The Group Chat feature is available on mobile devices running the required versions of the app (v3.95.0 and above).