Introducing the Announcement Channel feature in communities, providing community admins and owners with a dedicated space to share crucial updates. This ensures essential information is communicated effectively without being lost in general discussions. Additionally, notification enhancements improve user engagement by keeping members informed about level upgrades and course unlocks.
Key Features
Dedicated Announcement Channel
Admins can create a specialized "Announcement Channel" for official updates.
Only community owners and admins can post and comment within this channel.
Posts can be pinned for better visibility.
Announcement channels can be converted back to normal channels, allowing member participation.
Channels can be set as public or private, giving admins full control over access.
Role-Based Access Control
Only admins and owners have posting permissions.
Regular members have read-only access to view important announcements.
How to Use
Creating an Announcement Channel
1. Go to Channel Management Settings.
2. Select "Create a New Channel" and choose "Announcement Channel."
3. Alternatively, enable Announcement Mode for an existing channel.
4. Save changes to label and configure the channel accordingly.
Posting in the Announcement Channel
Navigate to the Announcement Channel.
Click "Create Post."
Add content and post the announcement.
Pin key messages for better visibility if necessary.
Business Value
Centralized Communication: Ensures critical updates are not buried in general discussions.
Increased Engagement: Members can quickly view and access essential information.
Enhanced Admin Control: Structured tools for managing community interactions effectively.
Notifications
Notifications for Improved Engagement
Level Upgrade: Members receive in-app and push notifications when they level up.
Level-Based Course Unlock: In-app, email, and push notifications notify members when a course unlocks based on their level.
Time-Based Course Unlock: Members receive notifications when a course unlocks after a set period.
FAQs
1. Can members comment on Announcement Channels?
No, only community admins and owners can post and comment. Members have read-only access.
2. Can an Announcement Channel be changed back to a regular channel?
Yes, admins can revert an Announcement Channel to a normal channel, allowing members to post.
3. How do I enable notifications for level upgrades and course unlocks?
These notifications are enabled by default. Users receive alerts via in-app, email, and push notifications.
4. Can I pin multiple announcements?
Yes, admins can pin multiple posts within the Announcement Channel for easy reference.
5. Can Announcement Channels be private?
Yes, admins can set channels as public or private, controlling visibility and access.