Summary:
If you purchased the Syndicate Webinar Core Buildout as part of your annual “Awesome Offer” membership, here’s how to get the support you need:
Webinar Buildout Support: Our team is building a white-label webinar inside your GoHighLevel account. You’ll have access to priority support for questions related to that build.
GoHighLevel Tech Questions: Use the support widget at members.ghlengine.com for platform-related help.
Billing Questions: Separate help articles are available if you need assistance with billing.
Need Help With... | Go Here |
Your current webinar core buildout |
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GoHighLevel tech issues | Chat widget in members.ghlengine.com |
Connecting with community members | GHL Engine Open Forum (Slack link) |
Upgrading to VIP support and monthly builds |
Where Support Happens
1. Slack Channel: #ghle-syndicate-webinarcore-buildout
This private channel (inside the AudateMedia Slack workspace) is for clients getting the Syndicate Webinar Core Buildout.
You’ll get direct access to our fulfillment team and priority support for up to 60 days after your build starts.
You're placed in a group with others receiving the same service, so you’re not alone.
💡 Example:
“Hey team, I’m reviewing the automation—can you double-check the triggers for the registration form?” or “Can you clarify how I should customize the confirmation email in the funnel?”
🛠 What the Buildout Includes
A one-time build of a white-label webinar inside your GoHighLevel agency account.
The buildout typically takes 5–10 business days, but you’ll have 60 days of Slack access for support, tweaks, and questions.
🧑💼 Who Gets Access to Slack?
Only active service clients with a current build or retainer project.
Once your buildout is complete and your 60-day support window ends, your access to the Slack channel will be removed.
🗣 Where to Ask Technical Questions
For GoHighLevel tech issues (not related to your buildout):
Go to: members.ghlengine.com
Click the “Get Support” button in the bottom right corner.
Choose “Go High Level Tech Question” from the dropdown.
💡 Example:
“Zapier isn’t triggering my workflow—can you help troubleshoot this connection?”
💬 Want to Connect With Other Members?
Join the GHL Engine Open Forum.
It’s a community space, not for tech or service support.
Think of it like a Facebook group for peer-to-peer convos.
💡 Example:
“Who here has had success running live vs evergreen webinars with this setup?”
💼 After Your WebinarCore Syndicate Buildout is Complete, Want Ongoing VIP Support or Buildouts?
If you want:
A dedicated customer success manager
Monthly done-for-you services for additional services
VIP Support in a Private Slack channel, assigned only to your agency
🕒 Support Hours
Mon–Fri, 9 AM – 5 PM PST
Messages sent after hours will be answered the next business day.