What are Tech Support's working hours?
Our team provides 24/7 support for your GoHighLevel users, with an average response time of 2 minutes. We operate across multiple time zones, including PST, MST, CST, EST, and international time zones.
How Does Our Tech Support System Work?
GHL Engine eliminates the need for you to handle support by providing a fully branded, done-for-you live chat system. We answer all your customers’ questions and update white-label videos and articles, ensuring it looks like your team is handling everything seamlessly.
Is Tech Support White-Labeled or Branded as GHL Engine?
We seamlessly integrate with your team, providing fully white-labeled support tailored to your agency’s brand. We handle incoming chat from your GoHighLevel software and ensure smooth communication by sending responses via a neutral domain. Your clients will be impressed with the quick and professional support they receive, all while you stay focused on scaling your business without worrying about HighLevel support or learning the platform.
I have a highly complex snapshot—can you provide support for my users?
YES! With experience supporting over 100+ agencies, we’re experts in HighLevel. We quickly familiarize ourselves with your account setup and maintain custom FAQs and procedures tailored to your agency. This ensures we provide top-tier support with speed and efficiency.
Is there a limit on Zoom calls for me or my clients with the Ultimate HighLevel WhiteLabel Support?
Our 24/7 HighLevel WhiteLabel Support offers unlimited on-demand one-on-one Zoom calls for you and your clients with our experts.
How soon can clients schedule their onboarding call after signing up for the service?
After clients sign up, they can usually schedule their onboarding session within 1-3 days. Simply direct them to the onboarding intake funnel we provide you, which makes onboarding seamless.
How long does the onboarding session last?
The onboarding typically includes 2-4 calls, starting with a 60-minute Tech Call to handle integrations like domains, calendars, Facebook, and GMB. It also includes a training session, up to an hour, tailored to the features you want us to teach your clients.
Can you onboard multiple clients at the same time?
Yes, our team can handle multiple client onboarding requests, ensuring every customer gets a seamless experience.
How do you make onboarding branded?
Our team will join Zoom sessions with your logo as the background, presenting themselves as part of your customer success/onboarding team.