If you’re thinking about leaving Progreda or moving your GoHighLevel sub-account somewhere else, we understand this can bring up a lot of emotions. Some clients feel overwhelmed, some feel frustrated, and some just want a clear answer fast.
This FAQ is meant to give you a simple, honest overview of your options, what the process looks like, and what you should expect next.
There are two important help articles we reference in this FAQ:
Our Sub-Account Transfer Policy explains our policy with sub-account transfers work and what options Progreda can support.
Our Sub-Account Ejection Policy explains the supported process for leaving Progreda by creating your own GoHighLevel agency account through an official ejection.
1) I want to leave Progreda. What should I do first?
First, we recommend reading the Sub-Account Ejection Policy so you understand what leaving actually involves from a technical standpoint. Leaving a platform like Progreda is not just “moving software.” It’s moving an entire operating system for your business: automations, workflows, communications, phone/email infrastructure, user permissions, billing structures, and more. Once you’ve reviewed the policy, you can email our team and we’ll guide you through the correct next steps.
2) Before I leave, what should I know about how Progreda is set up?
Progreda is built on GoHighLevel, but Progreda is not “just the software.” When you’re inside Progreda, you’re also receiving the benefit of our full infrastructure, including:
A dedicated Progreda technical team maintaining settings behind the scenes
Email system management (LC Mail or Mailgun depending on the account)
Phone system setup (LeadConnector or Twilio depending on the account)
Stability and consistency across your workflows and configuration
Support teams that are trained to troubleshoot issues quickly
Many of the technical steps that become your responsibility as a standalone agency owner are handled for you while you remain a Progreda customer. If you’re not 100% sure you want to take on the role of “agency owner,” staying with Progreda may actually be the simpler and safer option.
3) What are my options if I want to stop using Progreda?
In most cases, you have two paths:
Option A: Stay with Progreda
This means you keep everything working as-is, and our technicians continue to manage the infrastructure and stability of your account.
Option B: Leave Progreda through Sub-Account Ejection
This creates a brand-new GoHighLevel agency account under your ownership and transitions your sub-account into it. This option is explained step-by-step in the Sub-Account Ejection Policy.
4) What is the benefit of staying with Progreda instead of leaving?
Staying with Progreda is ideal for clients who want the power of GoHighLevel without needing to manage everything that comes with agency ownership.
Here’s what staying with Progreda typically saves you from:
Managing your own agency-level technical infrastructure
Rebuilding or reconnecting sending email services and DNS configurations
Handling phone system settings, number management, and compliance concerns
Keeping up with technical troubleshooting and platform-related issues
Paying for additional support teams or hiring contractors to handle setup
If your main goal is to run your business (not become a technical operator), Progreda is designed to keep the hard parts handled for you.
5) What does “Sub-Account Ejection” mean?
Sub-Account Ejection is the supported process where Progreda initiates a controlled transition that:
Creates a new GoHighLevel agency account under your ownership
Moves your current sub-account into that new agency
Gives you full control as the agency owner once complete
After this, you will log in as the agency owner, and your location (sub-account) will live inside your agency.
6) Can I transfer my sub-account to my existing GoHighLevel agency account?
We understand why you’d want that, especially if you already have an agency set up.
Progreda’s supported and most consistent method is the Sub-Account Ejection process, which creates a new agency under your ownership during the transfer. This keeps the process clean and reduces issues during the handoff.
Once you own the new agency account, you can decide what you want to do next, including working with another agency if that’s your long-term plan.
7) Can you transfer my sub-account to my friend’s agency or another agency I want to join?
A lot of customers ask this, and we get it. You might already trust another agency and just want to “move everything over.”
Progreda’s best supported workaround is:
We eject your account into a new agency you own
Once you are the agency owner, you can work with your friend or another agency from a position of full ownership and control
This approach avoids confusion and ensures your account is transferred in a structured way first.
8) Why does Progreda have a Sub-Account Transfer Policy?
Because GoHighLevel sub-accounts are tied to agency-level infrastructure, and one-time transfers can create complications around:
ownership and admin permissions
billing responsibilities
user access and roles
phone numbers and messaging configuration
email sending configuration
connected apps and integrations
9) I’m frustrated. Why does this process feel complicated?
We understand the frustration. Most people expect technology to be instant, especially when they’re paying for it.
The reason this process has steps is because when you become an agency owner, you’re taking over a much larger role than just logging into a location. You’re responsible for the system that powers the location, including the underlying infrastructure.
That’s why we use a structured process and provide support afterward to guide you.
10) Is there a cost to do a Sub-Account Ejection?
Yes. The ejection process includes a one-time transition fee that covers the technician work required to prepare the account and complete the transfer correctly.
The fee and everything included is explained clearly in the Sub-Account Ejection Policy.
11) What does the ejection fee cover?
The ejection fee covers the technician work involved in transferring your sub-account properly and helping you transition into your new role as an agency owner.
This typically includes:
Account preparation and eligibility checks
SaaS mode conversion if needed
User access and permission restructuring
Reviewing phone and email setup requirements
Reviewing integrations that must be reconnected after transfer
Executing the ejection properly and verifying completion
Providing a guided transition support window after the transfer
12) How do I pay the ejection fee?
Payment is made via ACH. Progreda will send an invoice, and work begins once payment is received and cleared.
13) How long does the process take?
Most ejections take 7 to 21 days depending on your account setup.
Some accounts are simple, while others require additional preparation due to phone/email systems, user permissions, and SaaS configuration.
14) Do I get support after the transfer is complete?
Yes. After the ejection is completed, you receive 90 days of support via email.
This support helps you transition into your new agency and understand what you need to connect and configure so your system runs correctly.
15) Why is support provided by email instead of chat?
Email is used because these transitions involve detailed steps, documentation, and troubleshooting. Email also allows our team to track progress and reduce the chances of mistakes during setup.
16) Will Progreda set up my new agency for me?
Once you become the agency owner, you will be responsible for making changes inside your new agency. Our team will guide you during your support window, but you will be the one completing the setup.
17) What will I be responsible for after the ejection?
As the new agency owner, you will be responsible for agency-level setup items such as:
Connecting domains and updating DNS
Reconnecting Google and Facebook integrations
Setting up email sending services and deliverability records
Configuring phone services and number settings
Reviewing workflows and turning them back on
Maintaining your agency settings going forward
These are normal responsibilities of running your own GoHighLevel agency.
18) What happens if I don’t know how to do all of that?
That’s a very common concern, and it’s okay to feel that way.
This is why the ejection includes a support period. Our team will guide you through the steps so you can learn the basics of agency setup and avoid common mistakes.
If you prefer long-term help beyond the transition period, you may want to consider ongoing support through GHL Engine.
19) What is GHL Engine and how does it relate to Progreda?
Progreda is a sister company to GHL Engine, and both are owned by the same company.
GHL Engine supports over 2,000 GoHighLevel agencies by helping them operate their business on top of HighLevel, including technical support and agency education.
This is helpful because when you become an agency owner, GHL Engine is built to support that exact role.
20) What if my goal is to leave Progreda but I’m not trying to become an agency owner?
If you don’t want to become an agency owner, staying with Progreda is usually the best fit.
Progreda is designed for clients who want the benefits of GoHighLevel without needing to manage the full technical responsibilities of agency ownership.
21) What if I want to leave because I’m unhappy?
We take customer feedback seriously. If you’re leaving because of a specific issue, we encourage you to email support so we can try to resolve it.
If leaving is still the best choice for you, we’ll guide you through the correct ejection process so you can transition smoothly.
22) What if I need to leave urgently?
If time is critical, the fastest way to move forward is:
Read the ejection policy
Email support with your request
Complete the invoice payment (ACH) once received
This keeps the process organized and reduces delays.
23) Can I request a snapshot of my account to move faster?
Progreda does not provide snapshots for transferring assets out of the Progreda ecosystem. For official details on snapshot policy, reference the Sub-Account Transfer Policy. If your goal is to leave and have ownership of your system, ejection remains the supported transition option.
24) After I own my agency, can I hire someone to set it up for me?
Yes. Once you own your agency account, you can hire any agency, contractor, or technical support provider you prefer to help you set it up.
This is one of the benefits of owning your agency environment.
25) After ejection, can I eventually move into another agency later?
Yes. Many customers choose ejection first so they have full ownership, and then they decide what to do next afterward.
26) Where do I start if I want to begin the process?
Start by reading the Sub-Account Ejection Policy and then email our team to request the transition.
27) What do I email to start the process?
Email: [email protected]
Subject: I Want to Eject My Subaccount to HighLevel
Body: Hi team, I read the Sub-Account Ejection Policy and I’m ready to start the transfer process. Please send me the ACH invoice and initiate the ejection.
28) What happens if I change my mind after starting?
If you change your mind, email support as soon as possible. If work has already begun, the transition fee may still apply due to technician work already performed.
29) What if I still have questions and I’m not sure what to do?
That’s completely fine. We recommend starting by reading the two policies below, then emailing support with your questions.
30) What’s the simplest way to summarize my choices?
Here’s the simplest breakdown:
If you want Progreda to keep handling the technical setup and stability for you, staying with Progreda is the easiest option.
If you want full ownership and control of your own agency, Sub-Account Ejection is the supported path.
If your long-term plan is to join another agency, ejection first gives you ownership, then you can choose your next step afterward.