What Is a Port-Out?
A port-out is the process of transferring your existing phone number from Progreda to another carrier or service provider. This process is similar to how phone number transfers work with mobile carriers.
Requirements
Before we can process a port-out request, the following requirements must be met:
Active Subscription
Your subscription must be active at the time of the request. We are unable to process port-out requests for accounts that have been cancelled or have an expired subscription.
No Outstanding Balance
Your account must have no outstanding or pending balances. Any unpaid amounts must be settled before the port-out process can begin.
Subscription Must Remain Active Throughout the Process
Port-outs can take anywhere from 6 to 10 weeks to complete. Your subscription must remain active and in good standing for the entire duration of the process. If your subscription lapses or is cancelled at any point during the port-out, the process will be paused until your subscription is reinstated.
Note: Before your port-out request is approved and initiated, our billing team will verify that your subscription is active and confirm that it will remain active throughout the 6 to 10 week process. You will be notified once this has been confirmed and the port-out has been approved to proceed. |
How to Submit a Port-Out Request
To request a port-out, please contact our support team at the appropriate email below:
• Progreda: [email protected]
Please include the following details in your request:
• Your full name and account email address
• The phone number you would like to port out
• The name of the carrier or platform you are porting to
• Your account PIN if applicable
Our team will review your request and confirm whether your account meets the requirements before initiating the process.
How Long Does It Take?
Port-out requests typically take 6 to 10 weeks to complete. The timeline depends on several factors including the accuracy of the information provided and the carrier involved. Our team will keep you updated throughout the process.
Important Reminders
• Your subscription must remain active and in good standing for the entire duration of the port-out process.
• Cancelling your subscription before or during the port-out process will result in the request being paused or cancelled.
• Providing incorrect PIN or account information may cause delays.
• Our billing team will confirm your subscription status before approving and initiating the port-out.
Need Help?
If you have any questions about the port-out process, please reach out to our support team and we will be happy to assist you.
• Progreda: [email protected]