Users may encounter a situation where the "Client Metrics" tab in Ads Launcher indicates leads/results, but the Leads Center remains empty. This guide addresses this discrepancy.
Troubleshooting Steps:
Verify Facebook Forms Library:
If you haven't enabled Ads Launcher Leads Center, your leads will reside in the Facebook Forms Library. To access them:
Check CRM Integrations:
On the Facebook Forms Library page, look at the "CRM Integrations" section.
Ensure "Ads Launcher" is listed. If absent, follow these steps:
Assign the "Ads Launcher" CRM access to the relevant client Facebook page.
Understanding Facebook Permissions:
Facebook has complex permission settings. Clients may add additional security layers to lead generation forms, which can disrupt the flow of leads into Ads Launcher . If the above steps don't resolve the issue, consider reviewing Facebook permissions with your client.
Additional Support:
If you still don't see your leads in the Ads Launcher Leads Center, don't hesitate to contact Ads Launcher support. Provide the following information:
Client name
Affected campaign details
Screenshots demonstrating the issue (if possible)