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Types of Support You Can Get for Progreda: Billing & Technical Assistance

At Progreda, we offer a range of support options to ensure your experience is smooth and hassle-free.

Updated over 3 weeks ago

Technical Support

Having trouble with the platform? Our Technical Support Team is ready to help! Here are the ways you can get technical assistance:
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1) Help Library

  • Quick Solutions: The Help Library is full of articles, video tutorials, and Frequent Aasked Questions that address common technical issues and feature requests.

  • It’s the best place to start if you want a fast solution to your question or challenge.

2) Live Chat Support

  • Available 12/7: Get real-time technical support via Live Chat. Simply click on the chat icon in your Progreda dashboard or on the bottom right of this page.

    • 12 Hours Available, 7 Days a week

    • Monday through Friday: 7:00am PST to 7:00pm PST

    • Saturday and Sunday: 9:00am PST to 5:00pm PST

  • Our Technical Support Team are available to troubleshoot issues, walk you through platform features, and resolve any technical problems you're experiencing.

  • Record a Loom Video for Quick Troubleshooting

    • If you’re encountering a technical issue, consider using Loom or another screen recording tool to create a video explaining your challenge.

    • Share the video in your support request for faster troubleshooting.

3) Email Support

  • For non-urgent issues or if you need to send us additional details, email [email protected].

  • Our team will review your issue and respond within 1 business hour.

4) Our Youtube

  • Want to see our youtube content and get access to tutorials, podcasts and more, visit our youtube channel.

Billing Support

If you need help with your subscription, payments, invoices, or cancellations, we offer multiple ways to get in touch with our Billing Support team:
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1) Live Chat Support

  • Available 12/7: The easiest and quickest way to get assistance is through the Live Chat feature on your Progreda dashboard.

  • What we can help with: Subscription details, payment issues, refunds, cancellations, and general billing inquiries.

2) Email Support

  • For more detailed inquiries, you can email our Billing Support Team at [email protected].

  • Expect a response within 1 business hour. Please provide your account username and details to help us address your issue faster.

3) Self-Service Billing Resources

  • Visit our Billing Portal to manage your account, make payments, request refunds, or cancel your subscription.

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